Frequently Asked Questions
Ice Cross Swimwear - Frequently Asked Questions
PRODUCTS & SIZING
What swim trunks do you offer?
We offer premium men's swim trunks and boys' swimwear for ages 2-14. Prices are automatically displayed in your local currency when you visit our website. Our collection includes classic solid colors, bold patterns, stripes, and tropical designs. All feature quick-dry fabric, comfortable mesh lining, and adjustable drawstring waist.
How do I find the right size?
Men's Sizing:
- Small: 28-30 waist
- Medium: 32-34 waist
- Large: 36-38 waist
- X-Large: 40-42 waist
Boys' Sizing:
- Toddler (2-4 years): Sizes 2T, 3T, 4T
- Little Boys (4-7 years): Sizes 4, 5, 6, 7
- Big Boys (8-14 years): Sizes 8, 10, 12, 14
All sizes feature 7" inseam, adjustable drawstring, and true-to-size fit. 95% of customers keep their first choice size!
What materials are your swim trunks made from?
Our swim trunks are crafted from premium polyester blend featuring:
- Quick-dry technology (dries 3x faster than cotton)
- 4-way stretch fabric for freedom of movement
- Chlorine resistant (won't fade in pools)
- UPF protection against harmful UV rays
- Soft mesh lining for comfort and support
- Machine washable for easy care
Do you have designer swimwear?
Yes! We offer authentic luxury designer swimwear at up to 50% off retail prices. Prices are displayed in your local currency:
- Karl Lagerfeld: Premium luxury designs
- Just Cavalli: Italian fashion-forward styles
- Bikkembergs: Sporty-luxury aesthetic
- Moschino: Playful high-fashion styles
- Custo Barcelona: Vibrant artistic designs
- Calvin Klein: Minimalist luxury
All designer pieces are 100% authentic with proof of authenticity. Visit our website to see current pricing in your currency.
SHIPPING & DELIVERY
Do you ship worldwide?
Yes! Ice Cross ships to virtually every country worldwide with full tracking included.
Shipping Costs:
- Ice Cross Products: FREE worldwide shipping
- Designer Brands: $20 USD flat rate worldwide
Delivery Times:
- North America: 3-7 business days
- Europe: 7-12 business days
- Asia-Pacific: 10-15 business days
- Rest of World: 12-20 business days
All orders include tracking and insurance.
How much does shipping cost?
Ice Cross Products: FREE worldwide shipping on all our regular men's and boys' swimwear!
Designer Brands: Flat rate $20 USD worldwide shipping for all Karl Lagerfeld, Just Cavalli, Bikkembergs, Moschino, Custo Barcelona, and Calvin Klein items.
All orders include full tracking and insurance regardless of shipping cost.
When will my order arrive?
Orders are processed within 24 hours Monday-Friday. Delivery times vary by region:
- Canada: 2-5 business days
- USA: 3-7 business days
- Europe: 7-12 business days
- Australia/Asia: 10-15 business days
- Other regions: 12-20 business days
You'll receive tracking information via email once your order ships.
Can I track my order?
Absolutely! Every order includes:
- Tracking number sent via email
- Real-time tracking updates
- Delivery confirmation
- Customer service support for tracking questions
Use your tracking number on our website or the carrier's website to monitor your shipment's progress.
PRICING & PAYMENT
What currency are your prices in?
Our prices are automatically calculated and displayed in your local currency based on your location. When you visit our website, you'll see prices in:
- USD for United States customers
- EUR for European customers
- GBP for United Kingdom customers
- AUD for Australian customers
- CAD for Canadian customers
- And many other local currencies worldwide
This means no currency conversion confusion - you see exactly what you'll pay in your own currency!
What payment methods do you accept?
We accept:
- All major credit cards (Visa, Mastercard, American Express)
- PayPal (automatically converts currency)
- Apple Pay and Google Pay
- Bank transfers (select countries)
- Local payment methods where available
Are there any hidden fees?
No hidden fees! Our transparent pricing includes:
- Product price (displayed in your local currency)
- FREE shipping on Ice Cross products worldwide
- $20 USD flat rate shipping on designer brands worldwide
- Duties/taxes (calculated at checkout for international orders where applicable)
What you see at checkout is what you pay in your local currency. No surprise charges or currency conversion fees.
RETURNS & EXCHANGES
What's your return policy?
We offer:
- 30-day returns from delivery date
- Size exchanges within 60 days
- Full refund for qualifying items
- International returns supported with assistance
Important Requirements:
- Items must be unworn (never used in water or worn outside)
- All original tags must be attached
- Items must be in original packaging/polybag
- Customer pays return shipping costs to our location
Can I exchange sizes or styles?
Yes! Within 60 days, you can exchange for different size or style (subject to availability). Items must meet our return requirements: unworn, with original tags, in original packaging. Customer pays return shipping to our location. Contact customer service to arrange exchanges.
Can I order multiple sizes?
Yes! Many customers order 2 sizes and return the one that doesn't fit. Items must be unworn, with original tags, in original packaging for return. Customer pays return shipping to our location. This is especially popular for gifts or first-time orders.
How do I return an item?
- Contact our customer service within 30 days of delivery
- Receive return instructions and address
- Package items in original condition with tags and packaging
- Ship to our return address (customer pays return shipping)
- Receive refund or exchange once items are processed
CARE INSTRUCTIONS
How do I care for my swim trunks?
After Swimming:
- Rinse immediately in fresh water (removes chlorine/salt)
- Squeeze out excess water (don't wring)
- Air dry away from direct heat or sunlight
Washing Instructions:
- Machine wash cold with similar colors
- Use mild detergent (no bleach or fabric softener)
- Gentle cycle recommended
- Air dry completely before storing
Pro Tips:
- Rotate between multiple pairs to extend life
- Avoid rough surfaces that can snag fabric
- Store in dry, cool place when not in use
FAMILY & GIFTS
Do you have father and son matching sets?
Yes! We love family coordinated looks. Popular combinations:
- Royal Blue Set: Classic matching look
- Stripes Collection: Coordinated patterns
- Navy Themes: Various navy-based designs
- Mix & Match: Same color family, different patterns
Family Pricing: Men's + Boys' swimwear = Great family value! Visit our website to see current pricing in your local currency.
Are these good for gifts?
Perfect for gifts! Great for:
- Father's Day and birthdays
- Vacation preparation
- Bachelor parties
- Holiday gifts for warm destination travel
Gift Services:
- Gift wrapping available
- Gift receipts provided
- Extended return window for gifts
- Gift cards available for any amount
CUSTOMER SERVICE
How do I contact customer service?
We're here to help! Contact us through:
- Live chat on website (fastest response)
- Email: theicecross@theicecross.com
- Contact forms available on our website
Our team provides quick response times, fair solutions, and customer satisfaction guarantee.
Is shopping online secure?
Absolutely! Your security is our priority:
- SSL encryption for all transactions
- Secure payment processing
- No storage of payment card details
- Privacy protection for personal information
- Fraud protection monitoring
What makes Ice Cross different?
- Premium quality at affordable prices
- Authentic designer brands at discount prices
- Canadian company with global reach
- Transparent pricing with no hidden fees
- Fast worldwide shipping with tracking
- Responsive customer service
- Easy returns and exchanges
- Customer satisfaction guarantee
PRODUCT USAGE
What styles are best for different activities?
Active Swimming:
- Solid colors and simple patterns
- Secure drawstring fit
- Quick-dry fabric for pool-to-deck transitions
Beach Lounging:
- Solid colors for classic look
- Flower patterns for tropical vibes
- Stripes for timeless style
Pool Parties:
- Bold patterns and stripes
- Eye-catching designer styles
- Social media ready designs
Surfing & Water Sports:
- 4-way stretch fabric for movement
- Secure fit with drawstring
- Durable construction for ocean conditions
How long do swim trunks last?
With proper care, our premium swim trunks last for years! The chlorine-resistant fabric, quality construction, and proper care (rinse after use, air dry) ensure longevity. Many customers have trunks lasting 3-5 years with regular use.
SPECIAL OFFERS
Do you offer discounts?
Yes! Current offers include:
- FREE worldwide shipping on all Ice Cross products
- Designer collection up to 50% off retail prices (plus $20 USD shipping)
- Seasonal sales events
- New customer welcome offers
- Family package discounts
Stay Updated:
- Sign up for our newsletter for exclusive deals
- Follow us on social media for flash sales
- Check our website for current promotions
Do you offer bulk discounts?
Yes! We offer:
- Group discounts for large orders
- Corporate pricing for businesses
- Special rates for teams and events
- Custom pricing for bulk orders
Contact customer service with your quantity needs for custom pricing. Great for bachelor parties, team events, or business orders.
STILL HAVE QUESTIONS?
If you can't find the answer you're looking for, don't hesitate to contact our friendly customer service team. We're here to help make your Ice Cross experience perfect!
Contact Us:
- Live chat on our website
- Email: theicecross@theicecross.com
- Contact forms available on our website
Additional support links are available in our website menu.
Last updated: [Current Date] Ice Cross - Premium Swimwear Worldwide